Shipping Policy

Thank you for shopping with RobertsFerryGourmet.com! We carefully pack and ship our Gourmet Goodies from our facility in California and work hard to get every order on its way as quickly as possible.

Domestic Shipping

Order Processing

Most orders are processed and shipped within 1–2 business days of receipt. Orders are generally not shipped on weekends or federal holidays.

During high-volume periods, holidays, or when an item is temporarily backordered, processing may take additional time. If we anticipate a significant delay with your order, we will make reasonable efforts to contact you by email or telephone.

Please remember that order processing time is separate from carrier transit time. Selecting an expedited shipping service speeds up the carrier's portion of the journey but does not necessarily change our order processing time.

Shipping Rates & Delivery Estimates

Available shipping carriers, services, rates, and estimated delivery dates are displayed during checkout based on your order and destination.

Delivery dates shown during checkout or provided by a shipping carrier are estimates, not guaranteed arrival dates, unless the shipping service selected specifically includes a guaranteed delivery commitment.

Once a package has been accepted by the carrier, transit times and delivery conditions are outside of our control. Weather, seasonal shipping volume, carrier disruptions, and other circumstances can occasionally cause delays.

If timing is especially important, we encourage you to select an expedited shipping option during checkout and allow additional time when ordering during holidays or other busy shipping periods.

Shipping charges are non-refundable, including when a carrier delivers a package later than its estimated delivery date.

Warm Weather Shipping

Chocolate + summer can be a little complicated!

When temperatures consistently exceed approximately 80°F, we take additional precautions with chocolate and other heat-sensitive Gourmet Goodies. Depending on weather conditions and destination, this may include insulated packaging and limiting shipments to certain days of the week to reduce the chance of packages sitting in carrier facilities over a weekend.

Even with these precautions, we cannot guarantee that heat-sensitive products will arrive without softening or melting. Once a package leaves our facility, we cannot control temperatures inside carrier trucks, warehouses, mailboxes, parcel lockers, or at the final delivery location.

When ordering heat-sensitive products during warm weather:

• Consider selecting an expedited shipping service to reduce time in transit.

• Monitor your tracking information so you know when your package is arriving.

• Retrieve your package promptly after delivery and avoid allowing it to remain in a mailbox, parcel locker, vehicle, or on a hot doorstep.

• Refrigerating softened chocolate after delivery may help restore its texture, although its appearance may be different.

By ordering heat-sensitive products during warm weather, you acknowledge and accept the risk of heat-related softening, melting, blooming, or appearance changes during transit or after delivery. Heat-related damage is not covered by our Satisfaction Guarantee.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has been prepared for shipment. Tracking information will be included so you can monitor your package directly through the carrier.

Please allow some time for tracking information to become active after receiving your shipment confirmation. A shipping label may be created before the carrier physically receives or scans the package.

Once tracking shows that your package has been delivered, we strongly encourage you to retrieve it promptly, particularly during periods of extreme heat or cold.

Shipping to P.O. Boxes & APO/FPO Addresses

RobertsFerryGourmet.com ships to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses when supported by the selected shipping carrier and service.

Some expedited shipping services may not be available for P.O. Boxes or certain military addresses.

Lost or Damaged Shipments

If tracking indicates that your shipment has been lost or your package arrives damaged during transit, please contact our Customer Service team promptly so we can review the situation and determine the appropriate next step.

Please retain the product, original packaging, shipping box, and any damaged materials while we review your claim. We may request photographs or other information to help us document damage with the shipping carrier.

For product quality concerns, please review our Satisfaction Guarantee and Return & Refund Policy.

Incorrect Addresses & Returned Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned to us because it was refused, unclaimed, not picked up, addressed incorrectly, or otherwise undeliverable for reasons outside of our control, we will issue a store credit for the value of the returned products once they are received and reviewed. Original shipping charges and any return shipping charges assessed by the carrier are not included in the credit.

Because food products cannot always be safely resold after traveling through the shipping network, credit eligibility may depend on the condition of the returned products.

Customs, Duties & Taxes

RobertsFerryGourmet.com is not responsible for customs duties, taxes, tariffs, or other fees imposed during or after shipment. Any such charges are the responsibility of the recipient.

International Shipping

We currently do not ship outside the United States.

Returns & Satisfaction Guarantee

For information regarding product concerns, store credits, and eligible returns, please review our Return & Refund Policy and Satisfaction Guarantee.