Satisfaction Guarantee

We want you and your gift recipients to be delighted with our Gourmet Goodies!

Products purchased directly from RobertsFerryGourmet.com are covered by our Satisfaction Guarantee. If your order arrives damaged, defective, or otherwise not in the quality condition you should reasonably expect, please contact our Customer Service team within 7 days of delivery so we can make it right.

When a product qualifies under our Satisfaction Guarantee, we will issue a store credit for the value of the affected product to use toward a future purchase from RobertsFerryGourmet.com. Shipping charges are not included in Satisfaction Guarantee credits. In certain circumstances, we may choose to provide an alternate resolution at our discretion.

Because many of our Gourmet Goodies are handmade, some natural variation in appearance, size, texture, and color is expected and is part of what makes them unique. Personal taste or texture preferences are generally not considered a product defect.

Our Satisfaction Guarantee applies only to purchases made directly through RobertsFerryGourmet.com. Products purchased from one of our retail or wholesale partners are subject to that retailer’s return and refund policies.

Returns

For food safety and quality reasons, food products and other perishable or fragile items cannot be returned. If you believe there is a quality issue with one of these products, please contact us rather than sending it back.

Eligible non-food merchandise may be returned to:

Roberts Ferry Gourmet
20493 Yosemite Blvd.
Waterford, CA 95386

Once your return has been received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to the original payment method, typically within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges and return shipping costs are non-refundable unless the return is the result of an error on our part.

Sale Items

Only regular-priced items are eligible for return. Sale and clearance items are final sale and cannot be returned.

We reserve the right to update or modify this Return & Refund Policy by posting changes to this page.