Privacy policy

Effective November 12, 2026.

Privacy Policy of Roberts Ferry Gourmet

Roberts Ferry Gourmet ("we," "us") runs robertsferrygourmet.com and our stores in Waterford and Oakdale, California. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

Information we collect

Information you give us

  • Your name, email address, phone number, and billing and shipping addresses
  • Order details, including gift recipients' names and addresses and any gift messages
  • Requests you send us, such as Patio reservations, Sip Stop bookings and corporate gifting inquiries
  • Email and text sign-ups, product reviews, and messages you send to us

Payments are processed by our checkout and payment providers. We do not store full card numbers.

Information collected automatically

When you visit our website, we and our service providers may collect your IP address, browser and device type, the pages you view, the site that referred you, and similar details. Some of this is collected with cookies, as described below.

In our stores

Purchases and order-ahead pickup orders at our stores are handled through our point-of-sale provider. If you ask for an emailed or texted receipt, it uses your contact details to send it.

How we use information

  • To process, ship and deliver orders, including gifts sent to other people
  • To answer questions and respond to requests
  • To send marketing emails and texts when you have signed up (you can unsubscribe at any time)
  • To understand how our website is used and improve it
  • To prevent fraud and meet our legal obligations

We use software tools, including AI-assisted tools, to help us write content and manage our website. We do not use them to make decisions about you.

Who we share information with

We share information with trusted service providers that help us run our business, only as needed for them to do that work. These include providers of:

  • Our online store, checkout and payment processing
  • In-store sales and order-ahead pickup
  • Shipping and delivery
  • Email and text messaging
  • Online forms we use for reservations, event bookings and gifting requests
  • Website analytics
  • Advertising and social media

We may also share information when the law requires it, to protect our rights or our customers, or as part of a sale or transfer of our business.

We do not sell your personal information for money. Under California law, letting advertising partners use cookie data to show you ads can count as "sharing" or a "sale." You can opt out using our cookie banner or our Do Not Sell or Share My Personal Information page.

Text messages

If you sign up for texts, message frequency varies and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Text messaging opt-in data and consent will not be shared with any third parties.

Cookies and tracking

Cookies are small files stored by your browser. We use them to keep your cart working, remember your choices, understand how our website is used, and measure and show ads.

When you first visit, our cookie banner lets you choose whether to allow analytics and marketing cookies. Those cookies are not used until you accept them. You can change your choice at any time by clearing your browser's cookies for our site, which brings the banner back, or by using the "Do not sell my personal information" link at the bottom of our website. Cookies needed for the store to work, such as your cart, are always on.

Do Not Track and Global Privacy Control

Our store recognizes Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of your personal information. Browsers' "Do Not Track" signals have no common standard, so we do not respond to them separately. Please use the cookie banner or GPC instead.

Your choices

  • Unsubscribe from emails using the link in any email, or from texts by replying STOP.
  • Ask us to see, correct or delete the personal information we hold about you by emailing us.
  • California residents may ask, once a year, for a list of the third parties we shared personal information with for their own direct marketing, as allowed by California's "Shine the Light" law.

Children

Our website is not meant for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

Security

We use reasonable safeguards to protect your information, but no method of sending or storing data online is completely secure.

Links to other websites

Our website links to other sites, such as our order-ahead pages and social media. Their own privacy policies apply when you visit them.

Changes to this policy

When we update this policy, we will post the new version here and change the effective date at the top.

Contact us

Roberts Ferry Gourmet
20493 Yosemite Blvd.
Waterford, CA 95386
beawesome@robertsferrygourmet.com
(209) 874-3247